IT Support Administrator

EMPLOYMENT OPPORTUNITY

Job Title: IT Support Administrator
Organization: YWCA Halifax
Location: Halifax, NS
Employment Type: Full-time
Reports To: Director of Operations

YWCA Halifax is committed to diversity, and we welcome all suitably qualified applicants from all backgrounds to apply. YWCA Halifax is governed by, employs, and serves diverse individuals and community members. Self-identification by applicants does not guarantee an interview but we want you to know that we understand that lived experience of racialization, Indigeneity, disAbility, and gender diversity are their own knowledge and expertise. We value this expertise and consider it as we discern who to interview.

YWCA Halifax is a progressive, multi-service, not-for-profit organization dedicated to improving the lives of women, girls, two-spirited and gender diverse people and their families at critical turning points in their lives. We work to transform lives by providing a continuum of services and programs that drive lasting positive change. We strive to change the underlying issues that are root causes of inequality, violence, poverty, and homelessness. Our four program focus areas include: promoting the health, wellness, and leadership of women and girls; advancing women’s economic and housing security; delivering quality, accessible, early learning, and childcare; and working to end violence against women, girls and gender diverse individuals

Why work for the YWCA

Staff at YWCA Halifax enjoy a supportive and dynamic team environment, a commitment to staff growth, a connection to the national and international YWCA movements, learning from colleagues in a multiservice agency, and a strong shared vision.

Why YOU should apply

Even if you don’t have all the requirements listed in this position, you may be the right candidate. If you are a natural leader with a strong attention to detail and a passion for social justice and gender equity, we want to hear from you. Take a chance and apply. Tell us how you can make a difference through your YWCA.

Position Overview:

We are seeking an experienced IT Support Administrator to oversee and support our organizational IT needs. This role will be responsible for IT infrastructure management, new hardware and software procurement and setup, cybersecurity basics, SharePoint administration, and Office 365 account management. The IT Support Administrator will play a crucial role in ensuring our technology supports the efficiency, security, and effectiveness of YWCA Halifax’s operations and programs.

Key Responsibilities:

• IT Support & Infrastructure Management
  • Provide technical support to staff, ensuring IT systems function efficiently.
  • Maintain and troubleshoot network, server, and computer systems.
  • Ensure data backup and disaster recovery procedures are in place.
  • Develop and maintain IT policies and procedures.
  • Monitor system performance and conduct routine maintenance.
• Hardware & Software Procurement & Setup
  • Evaluate, recommend, and procure necessary IT equipment and software.
  • Set up and configure new hardware (computers, printers, routers, etc.).
  • Manage software installations, updates, and licensing.
  • Maintain an asset inventory of IT equipment.
• Cybersecurity & Compliance
  • Implement and enforce basic cybersecurity best practices.
  • Monitor security risks and provide recommendations to mitigate threats.
  • Educate staff on cybersecurity awareness and safe IT practices.
  • Ensure compliance with data privacy regulations and best practices.
• SharePoint & Office 365 Administration
  • Manage SharePoint sites, permissions, and assignments.
  • Administer Office 365 accounts, ensuring proper access control.
  • Provide user training and support for SharePoint and Office 365 tools.
  • Automate workflows and optimize IT processes using Office 365 tools.
• Additional IT Responsibilities
  • Oversee IT vendor relationships and manage external service providers.
  • Assist with website and email system management.
  • Support remote work and hybrid work solutions.
  • Research and implement new technologies to enhance efficiency.
  • Ensure proper documentation of IT processes and configurations.

Qualifications & Skills:

• Degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of IT management.
• Proficiency in IT systems, networking, and hardware/software management.
• Experience with Microsoft Office 365 administration and SharePoint management.
• Knowledge of cybersecurity best practices and risk mitigation.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Ability to train and support non-technical staff in IT-related tasks.
• Experience in the non-profit sector is an asset.
• Knowledge of cloud computing and IT infrastructure best practices.

What We Offer:

• A meaningful role in an organization committed to social change.
• A supportive and inclusive work environment.
• Competitive salary and benefits package
• Opportunities for professional development.

How to Apply:

Interested candidates should submit a resume and cover letter in one document to: humanresources@ywcahalifax.com, subject line IT Support Administrator.

Applications will be reviewed on a rolling basis until the position is filled.